Customer relations, purchase assistance, sales: regaining control of your chatbots
IA
Customer relations, purchase assistance, sales: regaining control of your chatbots
Olivier Sauvage (Numerika) ·
Chatbots, initially perceived as an ideal solution for customer service, can generate unforeseen problems, such as erroneous advice or unsolicited recommendations. Companies must analyze and improve their operation, while leveraging customer interactions to create relevant content and effectively…
